Christmas orders FAQs

A huge thanks to our lovely customers, new and old alike, for keeping our elves super busy this December. We will be picking, packing and posting orders until Wednesday 20th, but orders placed after Thursday 14th aren't guaranteed before Christmas. See below for details:

Thursday 14th December
UK Mainland

Monday 11th December
Austria, Belgium, Canada, Czech Republic,
Denmark, Eastern Europe, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Luxembourg, Netherlands, Poland, Slovakia, Sweden, Switzerland, Turkey, USA

Friday 8th December
Africa, Central and South America, Asia, Australia, Bulgaria, Caribbean, China (People’s Republic), Cyprus, Far and Middle East, Malta, New Zealand, Norway, Portugal, Spain

Why are your dates different to Royal Mail?

Although we keep stock of blank ceramics, most items are decorated to order, with your chosen design applied by hand before being kiln-fired overnight. All orders are despatched using Royal Mail, so we need an additional 2-3 working days to process your order on top of Royal Mail's last posting dates.

Where is my order?/Will I be sent a tracking number?

November and December are, unsurprisingly, our busiest months. With a higher volume of orders (and larger orders overall), please allow extra handling time for your order to be despatched. We will still aim to despatch orders within 2-3 working days, but it may be up to 5 workind days depending on products ordered.

All orders are sent tracked using Royal Mail 48 (UK mainland) or International Tracked. Your tracking number will be emailed to you upon despatch. If you haven't received a tracking number and it has been more than five working days since the order was placed, email and we'll look into it for you.

Will my order arrive before Christmas?

Our last kiln firing of the year will be Monday 18th December.

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