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    Free Delivery On Orders Over £40*

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    Personalised Mugs

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    Award Winning Family Business

FAQs

  • Payment

    • Can I pay by cheque?
    • What is the VAT rate?
    • How secure are my details?
    • If an error page appears how do I know my order has been successful?
  • How do I amend or cancel my order?

    • Order Cancellation – Personalised items
    • Order Cancellation – Non-personalised items
    • Adding / Removing items from an order
    • Change my delivery address
  • Delivery

    • How long will delivery take?
    • Is my order trackable?
    • How much is delivery?
    • Can I specify a delivery time slot?
    • What happens if I’m not in when you attempt delivery?
    • Can I send my items to multiple addresses?
  • Returns

  • General

    • How should I care for my Mclaggan Smith mug?
    • How do I find a specific designer?
    • How do I reset my password?
    • Can I sell Mclaggan Smith mugs in my shop?
    • Are gift vouchers available?
    • How can I contact you?
    • How do I find out the sizes of mugs?
    • Can my mug be gift boxed?
    • How do I personalise an item?
    • Can’t find the mug you’re looking for?