Delivery & Returns
Ceramics are decorated to order and fired in kilns overnight. Please allow 2-3 working days for your order to be dispatched, plus additional time for delivery (varies by the shipping method chosen at checkout). Other products leave the next working day except where ordered with ceramics.
Our factory is closed for Christmas from Thursday 21st December, 2023 until Wednesday 3rd January, 2024. We will continue posting orders right up to Thursday 21st December, but as our mugs are decorated to order and fired in kilns overnight, orders placed on or after Wednesday 20th may not be dispatched before we close.
UK (EXCLUDING HIGHLANDS AND ISLANDS)
Orders are dispatched using Royal Mail's 48 hour tracked service. UK shipping is £3.67 or free for orders over £40.
You will receive a tracking number via email once your order has been dispatched. Please get in touch if your order has shipped but you haven't received a tracking number.
International orders are dispatched using Royal Mail International Tracked. Please allow 3-5 working days (Europe) or 5-7 working days (rest of the world) for delivery once your order has been dispatched.
You will receive a tracking number via email once your order has been dispatched (excluding certain countries e.g. China). Please get in touch if your order has shipped but you haven't received a tracking number.
Orders made within the UK or the European Union, 20% VAT is added. All other orders are VAT free and you should not see this added to your total.
Changed your mind or something not quite what you expected? We're happy to refund the full price of items if returned within 7 days in good condition.
We carry out quality checks before orders are dispatched, but we know that sometimes faults can happen. For any manufacturing problems we will replace them with a 30 day no quibble guarantee.