Promotional Offer Terms and Conditions

These terms apply to all promotional offers available on our website. By redeeming any offer, customers agree to the conditions set out below. All offers are subject to availability.

Free Handle Personalisation

  • The first handle personalisation is provided free of charge.
  • The discount is automatically applied at checkout.
  • This offer excludes the inside base message option and the your handwriting on a mug service.
  • This offer can be used alongside other promotions.
  • Limited to one free handle personalisation per order.
  • We reserve the right to amend or withdraw this offer at any time without notice.

First Order Discount

  • Available on a customer’s first order only.
  • Can be redeemed once per customer.
  • This discount can be used in conjunction with other offers.
  • We reserve the right to amend or withdraw this offer at any time without notice.

Bundle Offers

  • Bundle offers are only valid on selected ranges.
  • Discounts apply when using the bundle builder on eligible product pages, or when purchasing from the dedicated bundle product page such as Mix and Match Mini Moderns.
  • Bundle offers can be used alongside other promotions.
  • Excludes Outlet items unless specifically stated.
  • Bundles apply only to the range specified such as Mini Moderns or AKA.
  • We reserve the right to amend or withdraw bundle offers at any time without notice.

Returning Customer Discount

  • Available to returning customers who are logged in to their account.
  • This discount can be used alongside other offers.
  • We reserve the right to amend or withdraw this offer at any time without notice.

Fair Use

  • All offers are intended for personal use only.
  • We reserve the right to refuse the application of any promotional offer, or to cancel orders where misuse, fraud, or manipulation of promotions is suspected.
  • Multiple accounts created for the purpose of reusing single use or first order promotions may be blocked or cancelled.
  • We may amend or withdraw any offer to ensure fair access and prevent misuse.