I ordered six mugs with images of birds and their eggs on their sides. I really love them, but I ordered mugs with six different birds, and I was sent four with different birds and two with blackbirds (no thrush). No explanation given. This is disappointing service.
Hello,
I apologise that you recieved an incorrect order and are dissapointed with our service, we appreciate the feedback.
The wrong mug seems to have been sent to you in error, I will have a look into this. In the mean time, we will send you the missing thrush mug. Please let me know if you have any other issues
Best wishes,
Charlotte
Great present for any family or friends who are interested in politics. Really nice shaped china mug.
Tea tastes so much better from China! A lovely mug for my collection, and a good brew. Appropriate design because I never remember the planets order. Excellent service, well packed & quick delivery from their wide range.
My wife absolutely loves this mug uses it to see which birds we see in our garden
My partner was absolutely delighted with the mug. Brilliant service. Thank you very much
A personalised mug for my wife was delayed when it didn't pass the quality check, so another had to be made. They very kindly sent both mugs. The defect turned out to be very slight - I don't think I would have spotted it. Well done for attention to detail and customer service!
I accidentally broke my old, much used and much loved Maclaggan Scotland mug with the thistle that I'd had for many years. This is to replace it.
It is, obviously, a bit more contemporary in design, but I like it fine. I have several other Maclaggan mugs.
My husband had a cycling mug from this company many years ago, just cracked so ordered a new one. So just what was required brilliant delivery as well
Cute mug cycling brother in law (70+) really liked it. Good quality arrived quickly
Lovely little mug and it came with personal messaging service!
Love my new mugs and the messages at the bottom. Delivery was faster than I expected too!
There was an issue with the Royal mail and their customer service literally responded within minutes And resolved my issue. Needless to say that the mug itself is also very pretty
Thank you so much
We bought a pair of these exact mugs almost 9 years ago. By far our favorite mugs as any liquid in it stays warm. Unfortunately one broke, so I was very happy to find them again and have them shipped overseas where they arrived perfectly. So happy with this purchase.
We ordered mugs and other items as a gift for overseas guest who was soon to return home. Production dept were most helpful in arranging prompt delivery. And in sending a replacement when unfortunately there was damage in transit. All round excellent service!
I ordered these two mugs for a present. The pictures are gorgeous but I am very disappointed that the mugs are chunky and no longer fine china like the ones we bought before.
very good delivery, only about 1 week for an international order! and the mugs were perfect :)
As a tea drinker, these bone china mugs are the best you can buy. Keeps the brew hot which is important to me. A huge choice of design, received mine just in time to watch The Tour de France, and see Cav take the title.